ORBIT, your AI partnerRental inquiry reply that sorts serious renters fast.
Someone messages about a two-bedroom condo for lease near Square One in Mississauga, and five more people ask about it the same day. Your rental inquiry reply has to be quick and friendly, and it has to gather the few details that show who can actually move in.
The goalLearn the move-in date, household and budget, then book viewings with the renters who fit.
Today
Hi [First name], thanks for asking about the [Bedrooms]-bedroom at [Address]. It's available from [Move-in date]. When are you hoping to move, and how many people would be living there? [Your name], [Brokerage]
When to send what
- Text
Confirm the unit is available and ask when they want to move.
- Text
Ask about pets and the monthly rent they're aiming for.
- Email
Send viewing times and what the landlord will ask for.
- Call
A two-minute screen for renters you haven't spoken to yet.
01The scripts
Pick the moment. Copy the words.
Hi [First name], thanks for asking about the [Bedrooms]-bedroom at [Address]. It's available from [Move-in date]. When are you hoping to move, and how many people would be living there? [Your name], [Brokerage]
Thanks, [First name]. That timing works. Two more quick ones so I can book you in: is there a pet, and what monthly rent are you aiming for? [Your name], [Brokerage]
- From
- You, from your own inbox
- Subject
- Viewing times for [Address]
- YouHi [First name], it's [Your name] with [Brokerage], about the condo at [Address]. Got a minute?
- ClientYes.
- YouWhen would you need to move in?
- ClientFirst of next month.
- YouGood, that lines up. Who would be living there with you?
- ClientJust me and my partner.
- YouAnd where do you both work?
- ClientI'm downtown, she's here in Mississauga.
- YouThe GO is a ten-minute walk, so that helps. I can show it [Day] at [Time]. Does that work?
02Variations
When the moment is a little different.
Unit already leased
Hi [First name], thanks for asking about [Address]. That unit has just been leased. I have a similar [Bedrooms]-bedroom at [Address 2] for [Rent] a month. Would you like the details? [Your name], [Brokerage]
Many inquiries at once
Hi [First name], thanks for your interest in [Address]. I'm showing it [Day] between [Time] and [Time]. Can I put you down for a 15-minute slot in that window? [Your name], [Brokerage]
Renter asks what's included
Hi [First name], good question. At [Address], [heat and water] are included and hydro is extra, usually around [Amount] a month for a unit this size. Want to see it [Day]? [Your name], [Brokerage]
Do
- Lead with availability and the earliest move-in.
- Spread two or three questions over short messages.
- Group viewings into one window when demand is high.
- Tell renters what the landlord will ask for before they apply.
Avoid
- Send the full application package before anyone has seen the unit.
- Leave late inquiries unanswered once the unit is leased.
- Ask more questions than you need to book a viewing.
- Leave renters guessing about parking or utilities.
With Tanero
Or say it once. ORBIT sends it.
ORBIT texts each renter from your Tanero number, asks about move-in date, household and budget one question at a time, and saves the answers to the lead. Renters who call get ORBIT on the line in their own language, from 100+, and the ones who fit can be booked into your viewing window. Viewing times go out by email from your own Gmail or Outlook. In Approval mode, the default, replies it starts on its own wait in your Action Center for your OK.
Reply to everyone who asked about the Square One condo rental, ask their move-in date and budget, and book the ones who fit into Saturday between 10 and 12.
ORBIT is working on it
Questions
Before you send it.
What should a rental inquiry reply include?
Whether the unit is available, the earliest move-in, and one question about their timing. A good rental inquiry reply can be read in a few seconds and is easy to answer from a phone.
How do I handle twenty inquiries on one rental?
Answer every one with the same first question, then book the renters whose timing and budget fit into one viewing window. It saves your evening and keeps everyone informed.
Should I reply to rental inquiries by text or email?
Use the channel they used. Texts usually get quicker answers, while email is better for viewing times and the list of documents to bring.
Can ORBIT talk to renters in other languages?
Yes, by phone. When a renter calls your Tanero number, ORBIT can carry the conversation in their language and book them into your viewing window.
Words are the easy part. Sending them on time is the job.
ORBIT sends the right message at the right moment, from your number and your inbox.