Privacy

Data deletion instructions

How to ask Tanero to delete your data, whether you are a realtor who uses Tanero or a person whose details are in a realtor's CRM, for example because you called, texted or emailed a realtor who uses Tanero.

Email [email protected]

Subject: Data deletion request

How to request deletion

If your details are in a realtor's CRM

  1. Email [email protected] with the subject Data deletion request.
  2. Include your name and the phone number and email address the realtor may have for you, and the realtor's name if you know it. If you filled in a realtor's Facebook or Instagram lead form, say so: those details are in the realtor's CRM and are deleted the same way.
  3. We may ask you to confirm that the phone number or email address is yours before we delete anything.

If you use Tanero

  1. Delete your account yourself: in ORBIT, open Settings → Account and choose Permanently delete account. You confirm with your password.
  2. Or email [email protected] with the subject Data deletion request from the email address on your account.
  3. Cancelling your Tanero subscription also deletes all of your account data.

Facebook and Instagram ads (Meta)

Realtors can connect their own Meta ad account and Facebook Page to Tanero by giving Tanero partner access in Meta Business Settings. To stop Tanero's access and delete the ads data Tanero holds:

  1. In Tanero, open Ads → Connection and choose Disconnect. Tanero stops reading and managing your ad account and Page.
  2. In Meta Business Settings, open Partners, select Tanero (business ID 2069625227022873) and remove its access to your ad account and Page.
  3. Email [email protected] with the subject Data deletion request from the email address on your account and say you want your ads data deleted. Deleting your Tanero account deletes it too.

Tanero deletes the copies it holds. Campaigns, ads, reporting history and lead form data that live in your Meta ad account and Page stay with Meta and are managed in Meta Ads Manager under Meta's own policies. Tanero never stores your Meta payment details: Meta bills ad spend to you directly.

What gets deleted

  • Your accountYour Tanero account, profile and settings.
  • CRM recordsLeads, clients, contacts, deals, notes, tasks and pipeline history.
  • ORBIT conversations and memoryEverything you said to ORBIT and everything ORBIT remembered about your business and clients.
  • CallsCall recordings, transcripts and call summaries.
  • MessagesThe SMS, WhatsApp and email records stored in Tanero.
  • FilesDocuments, contracts and other files stored in Tanero.
  • Website and pagesFor realtors: your website, property pages and your Tanero phone number.
  • Facebook and Instagram ads dataFor realtors who connected Ads: the Meta connection record (shared ad account and Page IDs), campaign drafts, the IDs of campaigns Tanero created, and the records linking each lead to the ad it came from. Leads from your lead forms are deleted with your CRM records.

Tanero does not delete anything inside other services you connected, such as Gmail, Outlook or your calendar; those stay with that provider. Connected apps are disconnected. We keep only the minimal billing and financial records the law requires.

When it happens

  • Within 30 daysWe delete your data within 30 days of a verified request.
  • Within 90 daysBackup copies are removed within 90 days.
  • Confirmation emailWhen the deletion is complete, we email you a confirmation.

Questions about your data? Write to [email protected]. See also our Privacy Policy and Terms of Service.