Terms of Service

1. Agreement and Scope

These Terms of Service form a binding agreement between you and Tanero (“Tanero,” “we,” “us,” or “our”) governing access to and use of the Tanero websites, applications, connected services, ORBIT, communications features, websites created through Tanero, and related services. By creating an account, activating a feature, connecting a third-party account, or using the Services, you accept these Terms and the Privacy Policy. If you use Tanero for a brokerage, team, company, or other organization, you represent that you have authority to bind that organization.

2. Eligibility

You must be legally capable of entering a binding contract and may use Tanero only where permitted by applicable law and professional rules.

3. What Tanero Is

Tanero is a software operating and automation platform for real estate professionals. It is not a real estate brokerage, lawyer, law firm, lender, accountant, tax adviser, financial adviser, appraiser, title company, insurer, or government authority. Tanero does not represent you or your clients in a transaction and does not replace professional judgment.

4. Professional and Legal Responsibility

You remain solely responsible for:

• maintaining all licences, registrations, insurance, brokerage approvals, and professional qualifications required for your work;
• the accuracy, lawfulness, and completeness of information supplied to Tanero;
• compliance with fair housing, human rights, anti-discrimination, accessibility, privacy, telemarketing, call-recording, marketing, advertising, brokerage, MLS, and industry rules;
• obtaining and documenting consent where required;
• reviewing contracts, prices, commissions, legal or financial advice, binding commitments, and other sensitive matters before relying on or sending them;
• supervising employees, contractors, assistants, and team members using your account.

5. Accounts and Security

You must provide accurate account information, protect credentials, use reasonable security controls, and notify us promptly of suspected unauthorized access. You are responsible for activity performed through your account except to the extent caused by Tanero’s breach of its legal obligations.

6. Connected Accounts and Permissions

By connecting Gmail, Outlook, calendars, telephony, social media, websites, or other third-party accounts, you authorize Tanero and its service providers to access, read, synchronize, create, send, modify, or delete information only as necessary to provide the features you enable and within the permissions you grant. You represent that you are authorized to connect each account and process the data contained in it. You may disconnect an integration or withdraw permissions, but doing so may stop synchronization, automation, communication, or other dependent features. Deletion and retention are governed by the Privacy Policy.

7. Facebook and Instagram Ads

The optional Ads feature lets you run Facebook and Instagram ad campaigns from Tanero. You connect it by giving Tanero partner access to your own Meta ad account and Facebook Page in your Meta Business Settings. You represent that you are authorized to share those assets and to advertise through them, and you can remove that access at any time (see the Privacy Policy). Your approval comes first. Tanero creates a campaign, resumes a paused one, or raises its budget or reach only after you approve the plan in Tanero. ORBIT may draft and propose campaigns, but it does not launch them or raise spending on its own. You can pause a campaign at any time. Housing rules. Every campaign created through Tanero uses Meta's Special Ad Category for housing, which limits targeting (for example, no targeting by age, gender, or postal code, and a minimum location radius). You are responsible for your ad content and for following Meta's Advertising Standards, Meta's non-discrimination policy, the Lead Ads terms for your Page, and the advertising and human-rights laws that apply to you as a real-estate professional. Ad spend is paid to Meta. Meta bills your ad spend directly to the payment method in your Meta account under Meta's terms. Tanero does not collect, hold, or pass on ad spend, and Meta's ad review, delivery, and billing decisions are Meta's. Tanero service fee. Tanero may charge a separate service fee for each campaign it launches for you. The fee, any promotion that reduces it, and the total are shown before you pay, and the fee is charged through our payment processor. The service fee is not ad spend and does not change your Meta budget. Section 17 applies to the fee, except that Tanero may at its discretion refund the fee for a campaign that was never launched. Results. Tanero shows the results Meta reports, with Meta's currency, time zone, and attribution settings. Tanero does not guarantee that Meta will approve an ad or that a campaign will produce any number of leads, views, or clients.

8. ORBIT and the AI Assistant

ORBIT is the AI assistant that comes with your Tanero workspace. It lets you give instructions in plain language, request summaries, search authorized account information, organize work, prepare actions, and carry out supported administrative tasks. Depending on the features you enable, ORBIT can also answer and place phone calls, send text messages and email, and reply to enquiries in more than 100 languages on your behalf. ORBIT may misunderstand instructions, omit information, or produce inaccurate output. You must use appropriate judgment before instructing or relying on sensitive, irreversible, legal, financial, pricing, commission, contractual, or professional actions. ORBIT is an AI assistant acting for you. If someone asks ORBIT whether they are speaking with a person or an AI, ORBIT answers honestly that it is an AI assistant. Calls handled by ORBIT may be recorded and transcribed. You are responsible for any disclosure, notice, or consent that the law, your brokerage, or your regulator requires where you and the people you contact are located. See the Messaging and Calls Policy.

9. Automation

ORBIT may analyze communications, create or update contact records, build context, qualify prospects, generate drafts, recommend actions, follow up, schedule, reschedule or cancel appointments, update workflows, and, when enabled by you, perform automated actions. AI-generated output may be incomplete, outdated, or inaccurate. You remain responsible for configuring automation, reviewing items routed to you, maintaining accurate settings, monitoring outcomes, maintaining appropriate oversight, and correcting errors when discovered. Tanero may route matters for human review when they appear to require agent judgment or involve sensitive legal, financial, pricing, commission, meeting-link, location, or commitment information. Tanero does not guarantee that every sensitive matter will be detected or routed correctly. Tanero may pause or route an action for review where reasonably necessary for safety, quality, security, or compliance.

10. Communications and Electronic Consent

You consent to receive service, security, billing, transactional, and legal communications electronically. Marketing communications from Tanero will be handled in accordance with applicable law. When Tanero sends email, SMS, calls, or other messages on your behalf, you are the sender or initiating business to the extent provided by law and remain responsible for CASL, CAN-SPAM, telemarketing rules, do-not-call obligations, call-recording requirements, identification requirements, unsubscribe mechanisms, suppression lists, and requests not to be contacted.

11. Messages and Calls Sent on Your Behalf

Messages and calls that ORBIT sends, places, or answers through your workspace are made in your name and for your business. You are responsible for having a lawful basis, including any required consent, to contact each person, for the content of the instructions, templates, and automations you set up, and for reviewing what is sent in line with your professional and brokerage obligations. You must only contact people you are allowed to contact, must stop when someone asks you to, and must follow the Messaging and Calls Policy, including its rules on consent, identification, unsubscribe requests, call recording, and the National Do Not Call List. Tanero provides tools that support these rules, such as STOP handling and suppression lists. These tools do not replace your own legal responsibility. Tanero may block, pause, or limit messaging or calling that appears to break the law, carrier rules, or provider policies. Each workspace includes 500 SMS per month. Other telephony and messaging use is described in the Subscription, Billing, Cancellation and Refund Policy.

12. External Services and Infrastructure

Tanero may rely on external infrastructure, connected account providers, communications networks, payment services, cloud services, security services, and specialized processing services to operate enabled features. Tanero selects and manages those relationships as part of its internal operations and is not required to disclose proprietary architecture, implementation details, vendor configurations, or trade secrets except where disclosure is required by law or a binding platform policy. An outage, policy change, rate limit, account restriction, security event, or discontinuation affecting an external dependency may delay, limit, or interrupt a Tanero feature. External services may also be governed by their own terms and permissions.

13. User Data

You retain ownership of your original User Data. You grant Tanero a limited, non-exclusive licence to host, copy, transmit, transform, index, analyze, and otherwise process User Data only as needed to provide, secure, support, maintain, and improve the Services for you, comply with law, and exercise rights under these Terms. You represent that you have all rights, permissions, notices, and lawful grounds needed for Tanero to process User Data.

14. Tanero Intellectual Property

Tanero and its licensors own the Services, software, architecture, workflows, models, interfaces, designs, documentation, trademarks, and related intellectual property. No rights are granted except the limited right to use the Services during an active subscription. You may not copy, reverse engineer, resell, sublicense, scrape, benchmark for a competing product, bypass limits, extract models or system prompts, or use Tanero to build or train a competing service except where applicable law expressly prohibits that restriction.

15. Acceptable Use

You may not use Tanero for impersonation, fraud, discrimination, harassment, unlawful surveillance, unauthorized data extraction, spam, calls or messages without required consent, deceptive marketing, malware, security attacks, infringement, illegal content, or conduct that violates law, professional obligations, provider policies, or the rights of others. For calls and text messages in particular, you may not use ORBIT or your Tanero phone number to contact people who have asked not to be contacted, to call numbers on the National Do Not Call List where that is not permitted, to hide who is calling, to pretend that ORBIT is a human being, to record a call without the notice required by law, or to send bulk unsolicited messages. The Acceptable Use Policy and the Messaging and Calls Policy give the details.

16. Subscription and Billing

Tanero is offered as one monthly subscription of CA$599 per month, plus applicable taxes, unless otherwise stated. Subscription fees are charged in advance and renew automatically each month until cancelled. There is no setup fee and no long-term contract. Optional usage-based features may be enabled or disabled by you and may create additional charges based on actual use. Prices, included usage, taxes, and applicable overage rates will be disclosed before activation or purchase. You authorize Tanero and its payment processor to charge the payment method on file for subscription fees, taxes, and enabled usage charges.

17. Cancellation, Failed Payments, and No Refunds

No refunds. All payments are final and non-refundable, except as described in Section 7 for ad campaign service fees. Cancellation. You may cancel at any time. Your access continues until the end of the period you have already paid for. Cancellation prevents the next renewal but does not create a refund or credit for the current billing period, unused time, unused features, or usage already incurred, except where required by law or expressly agreed in writing. Data after cancellation. Your workspace data is erased 30 days after your paid period ends. We email you a warning 7 days before the erasure. If you subscribe again before the erasure date, the erasure is cancelled and your data stays in place. Failed payments. If a payment fails, you have 7 days of grace during which the service keeps running in full. If the payment is still not made after the grace period, the workspace is suspended: your server is stopped, your data is kept, and only the billing page is available. When you pay, the workspace is restored where it left off. If the workspace stays suspended for 30 days, your Tanero phone number is released and may no longer be available to you. No setup fee, no contract. There is no setup fee and no minimum term.

18. Price, Product, and Service Changes

Tanero may add, modify, replace, limit, suspend, repackage, or discontinue features, workflows, interfaces, integrations, usage allowances, technical requirements, prices, or service components as the platform evolves. Changes may be made to improve quality, security, compliance, sustainability, or product direction. Material changes that significantly reduce a paid core service or increase recurring charges will be communicated through reasonable advance notice where practicable or required by law. A price increase will not apply before the renewal date identified in the notice. Tanero will not advertise an unattainable price or conceal mandatory fixed fees.

19. Availability and Support

Tanero will use commercially reasonable care to operate the Services, including reasonable retry, recovery, monitoring, and support processes. We do not promise uninterrupted service, permanent availability, immediate responses, or error-free operation unless a separate written service-level agreement states otherwise.

20. Beta and Preview Features

Beta, preview, early-access, experimental, or trial features may be changed, limited, or discontinued and may contain defects. They must not be relied on for critical, legal, financial, or irreversible decisions unless expressly approved for production use.

21. Suspension and Termination

We may restrict, suspend, or terminate access where reasonably necessary because of non-payment, security risk, unlawful conduct, abuse, provider restrictions, material breach, risk to users or Tanero, or legal requirements. Our response may vary according to severity, urgency, history, and applicable law. Suspension for non-payment follows the steps in Section 17. You may terminate by cancelling your subscription and discontinuing use.

22. Data Export, Disconnection, and Deletion

Subject to product capability, security, law, and payment status, we may provide reasonable methods to export supported User Data. You can also ask for deletion at any time using our data deletion page. After cancellation, your workspace data is erased 30 days after the end of your paid period (see Section 17). Residual backup copies are removed within 90 days after that, unless retention is required for security, fraud prevention, dispute resolution, tax, billing, legal compliance, or another lawful purpose. Disconnected integrations stop future access after revocation is processed, but previously synchronized data may remain until deleted under the Privacy Policy.

23. Feedback

You may provide feedback voluntarily. You grant Tanero a perpetual, worldwide, royalty-free right to use feedback without identifying you or disclosing confidential User Data.

24. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Tanero disclaims implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted operation, except warranties that cannot legally be excluded. Tanero does not guarantee leads, appointments, responses, revenue, rankings, SEO results, transactions, closings, commissions, regulatory compliance, or business outcomes.

25. Limitation of Liability

To the maximum extent permitted by law, Tanero and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, revenue, goodwill, opportunities, data, or business interruption. Tanero’s aggregate liability arising from the Services will not exceed the fees paid or payable by you to Tanero during the three months immediately preceding the event giving rise to the claim, or CAD $100 if no fees were paid, except where a different limitation is required by law. Nothing excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or other mandatory rights where applicable.

26. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Tanero and its affiliates, officers, employees, and suppliers from third-party claims, losses, penalties, and reasonable legal costs arising from your User Data, communications, transactions, professional services, unlawful conduct, breach of these Terms, violation of law or third-party rights, or misuse of the Services. Tanero will provide reasonable notice and cooperation, and you may not settle a claim in a manner admitting fault by or imposing obligations on Tanero without written consent.

27. Governing Law and Disputes

These Terms will be governed by the laws of Ontario and the federal laws of Canada applicable there, unless mandatory law requires otherwise. Before filing a claim, each party will give written notice and attempt in good faith to resolve the dispute for at least 30 days. The final forum, arbitration, class-action waiver, and venue language must be confirmed by Canadian counsel after Tanero’s legal entity, registered office, and customer classification are finalized. Until then, courts located in Ontario will have non-exclusive jurisdiction, subject to mandatory consumer or statutory rights.

28. Changes to These Terms

Tanero may revise these Terms and related policies to reflect changes in the platform, business model, law, security requirements, risk controls, or operating practices. The updated version will state its effective date. Material changes will be communicated by reasonable notice where practicable or required by law. Continued use after the effective date constitutes acceptance of the revised terms, except where renewed express consent is legally required. A change will not retroactively remove a mandatory legal right or excuse liability that cannot lawfully be excluded.

29. General

These Terms, the Privacy Policy, the Acceptable Use Policy, and any order form or written addendum form the entire agreement. If a provision is unenforceable, it will be limited or severed without affecting the rest. Failure to enforce a provision is not a waiver. You may not assign the agreement without our consent; Tanero may assign it in connection with a reorganization, financing, merger, acquisition, or sale of assets, subject to applicable law.

30. Contact

Legal notices: [email protected] Privacy inquiries: [email protected] Business address: Available upon verified legal request; contact [email protected]. Effective date: October 12, 2026