ORBIT, your AI partner1. Monthly Subscription
Tanero is offered through one monthly subscription unless a written order form states otherwise. The subscription renews automatically each month until cancelled.
2. Included Features
The subscription includes the generally available Tanero features identified at purchase. Features may depend on supported regions, providers, account permissions, technical availability, and fair-use or product limits disclosed before purchase.
3. No Setup Fee and No Contract
Tanero does not charge a setup fee and has no long-term contract. You can cancel at any time.
4. Optional Usage-Based Charges
Certain optional services may be billed according to actual use, such as telephony, SMS, AI calling, transcription, storage, premium providers, or other metered services. Usage-based services must be activated by the user or an authorized account administrator. Tanero will disclose the applicable rate, unit, included allowance, or pricing method before activation where reasonably practicable. Users may disable optional usage-based features, but charges already incurred remain payable.
5. Taxes
Advertised prices exclude applicable sales taxes unless stated otherwise. Government-imposed taxes may be added at checkout or invoicing.
6. Payment Authorization
You authorize Tanero and its payment processor to charge the payment method on file for subscription renewals, taxes, and enabled usage charges.
7. Failed Payments
If a payment fails, we may retry the charge and ask for an updated payment method. You have 7 days of grace with full service. If payment is still missing after that, the workspace is suspended: the server is stopped, your data is kept, and only the billing page is available. When you pay, the workspace is restored where it left off. If the workspace stays suspended for 30 days, the Tanero phone number is released.
8. Cancellation
You may cancel at any time through the available account controls or by contacting support. Your access continues to the end of the period you have paid for. Your data is erased 30 days after that, and we email you a warning 7 days before. If you subscribe again before the erasure, it is cancelled.
9. No Refunds
Payments are non-refundable and non-creditable for partial months, unused time, unused features, or account inactivity, except where required by law or expressly approved in writing by Tanero.
10. Price Changes
Tanero may change future subscription or usage rates by reasonable advance notice. A price increase applies no earlier than the next renewal identified in the notice.
11. Billing Questions
Billing contact: [email protected]
Policy Changes
Tanero may change future subscription pricing, included usage, optional metered services, billing methods, or plan structure by reasonable advance notice where practicable or required by law. Changes apply prospectively and will not conceal mandatory fixed charges. Continued use after a change takes effect constitutes acceptance, except where law requires a different process. Contact: [email protected] Effective date: October 9, 2026