ORBIT, your AI partnerOffer submitted update scripts for nervous buyers
Your buyers just signed their offer and you've sent it to the listing agent. Now they're refreshing their phones, and every hour without news feels like a bad sign.
The goalKeep buyers calm and informed from submission to answer, so they trust you whatever the outcome.
Today
Hi [First name] and [Partner name], your offer on [Address] is in. The listing agent confirmed they have it. The sellers are reviewing offers until [Deadline], so news may come late tonight. I'll call the moment I hear anything. [Your name], [Brokerage]
When to send what
- Text
Confirm it's in and when to expect news.
- Call
Talk through what could happen next.
- Text
Update them even if there's no news yet.
- Call
Share the answer by voice before anything in writing.
- Email
The terms or next steps in writing.
01The scripts
Pick the moment. Copy the words.
Hi [First name] and [Partner name], your offer on [Address] is in. The listing agent confirmed they have it. The sellers are reviewing offers until [Deadline], so news may come late tonight. I'll call the moment I hear anything. [Your name], [Brokerage]
- YouHi [First name], just checking in. How are you both feeling?
- Buyer: Nervous, honestly.
- YouCompletely normal. Here's what can happen: they accept, they send back a counter, or they choose another offer. If they counter, we'll talk before you decide anything.
- Buyer: What if they counter high?
- YouThen we decide together what the home is worth to you, and I'll give you my honest read. Get some rest; I'll call as soon as I know.
Hi [First name], no decision yet on [Address]. The sellers are still reviewing, which is normal with [Number] offers. Keep your phone close tonight; I'll call, not text, when there's news. [Your name], [Brokerage]
- From
- You, from your own inbox
- Subject
- The sellers' counter on [Address]
- You[First name], I just heard back. The sellers went with another offer.
- Buyer: Oh no. Was it much higher?
- YouI'll find out what I can. I know this stings. You did everything right; another buyer simply stretched further.
- Buyer: So what now?
- YouTonight, nothing. Tomorrow I'll send you the two homes I've been watching in [Area], and we'll go again with what we learned.
02Variations
When the moment is a little different.
Multiple-offer night
Hi [First name], quick update: there are [Number] offers on [Address]. They're being presented at [Time]. I'll text once ours has been presented and call with the result. [Your name], [Brokerage]
First-time buyers
Hi [First name], your first offer is in! Feeling jittery is normal. Nothing is final until both sides agree, and I'll walk you through every step. Talk tonight? [Your name], [Brokerage]
Partner who wasn't on the call
Hi [Partner name], [First name] may have told you already, but I wanted you to hear it from me too: the offer on [Address] is in. I'll keep you both posted. [Your name], [Brokerage]
Do
- Tell buyers the expected timeline right after you submit.
- Update at the deadline even when there's no news.
- Deliver the answer by phone, then follow with the details in writing.
- Prepare them for a counter before one arrives.
Avoid
- Going silent until you have an answer.
- Guessing the outcome to make them feel better.
- Sharing the result by text before you call.
- Mentioning your buyers' top price to anyone else.
With Tanero
Or say it once. ORBIT sends it.
Offers are something ORBIT brings to you rather than handles alone, so it never answers a price or offer question on your behalf. What it does take off your plate: it moves the deal to Offer Made when you say so, texts your buyers the update from your Tanero number, sends the counter recap from your own Gmail or Outlook, and can call an anxious buyer in 100+ languages to say you'll phone with news. If the buyers ring while you're waiting on the listing agent, ORBIT answers and passes the message on. With Approval mode on by default, nothing reaches them before you approve it.
Move the Lavoies to Offer Made and text them: the offer on 214 Fifth Avenue in the Glebe is in, the sellers decide by 9 tonight, I'll call with news.
ORBIT is working on it
Questions
Before you send it.
What should an offer submitted update say?
That the offer is in, that the listing agent has it, when the sellers will decide and how you will share the news. Those four points answer the questions buyers are too nervous to ask.
Should I text or call with the result?
Call. Good or bad, the answer deserves a voice, and buyers usually have questions right away. Follow with a short text or email that has the details.
How often should I update buyers while they wait?
Once when you submit, once at the deadline and once when you hear back. If the wait runs overnight, a short evening call helps.
What if the sellers don't respond by the deadline?
Tell your buyers what happened and what you're doing about it, for example checking with the listing agent. Then agree together on how long to wait.
Related
- Offer accepted congratulations messages that set up what's next
- After-showing buyer follow-up that moves them a step closer
- Conditions waived, firm deal messages for both sides
- Real estate pipeline stages with a clear rule for each
- Every deal by stage, and every dollar still to collect
- Every call answered, in the caller's own language
Words are the easy part. Sending them on time is the job.
ORBIT sends the right message at the right moment, from your number and your inbox.