Conditions waived, firm deal messages for both sides

Financing came through, the inspection went fine and the waiver is signed. The deal is firm, and your clients and the other side all want to hear it clearly.

The goalConfirm the firm deal to everyone who needs to know and start the countdown to closing day with a clear checklist.

Today

It's firm, [First name]! Every condition on [Address] is waived and the home is officially yours on [Closing date]. Your closing checklist is on its way by email. Congratulations again. [Your name], [Brokerage]

When to send what

  1. Call

    Tell your clients the deal is firm.

  2. Text

    The same news in writing, short and clear.

  3. Email

    A closing checklist grouped by week.

  4. Email

    Confirm the waiver with the other agent and ask about the walk-through.

01The scripts

Pick the moment. Copy the words.

Call script
  1. You[First name], it's official. All conditions are waived and the deal on [Address] is firm.
  2. Buyer: So it's really ours now?
  3. YouIt's really yours. Closing is on [Closing date], and between now and then it's mostly organizing.
  4. Buyer: What do we do first?
  5. YouThree things this week: book your movers, set up home insurance, and let your lender know the deal is firm. I'll email the full list tonight.

02Variations

When the moment is a little different.

  • Condo purchase

    It's firm, [First name]! Your suite at [Building] closes on [Closing date]. Next up: book the move-in elevator with management and send them your insurance details. More by email. [Your name], [Brokerage]

  • Financing took longer than planned

    Hi [First name], the wait was worth it: financing is confirmed and the deal is firm. Thank you for your patience. Your checklist is coming tonight. [Your name], [Brokerage]

Do

  • Use the word firm so there's no confusion.
  • Send a checklist with dates, grouped by week.
  • Tell your clients and the other agent on the same day.
  • Book the final walk-through time early.

Avoid

  • Putting up the SOLD sign before the waiver is signed.
  • Leaving clients to sort out utilities and movers alone.
  • A checklist so long it hides the three urgent items.

With Tanero

Or say it once. ORBIT sends it.

When the waiver is in, tell ORBIT and it adds a note that the deal is firm, creates tasks for the walk-through and closing day, and books the walk-through on your calendar. It texts the news from your Tanero number and emails the checklist from your own Gmail or Outlook with your signature. ORBIT can also call the clients to confirm the walk-through time, in any of 100+ languages, and answers when they phone back with a question about movers or keys. Each call summary lands on their record. Every message and call is held for your approval, since Approval mode is the default.

The Mensah deal on Wharncliffe Road in London is firm. Note it, book the final walk-through for the Thursday before closing, and email them the checklist.

ORBIT is working on it

Questions

Before you send it.

What does conditions waived mean for my clients?

Every condition in the offer, such as financing or an inspection, has been met or given up, and the deal is firm. From here the focus is getting ready for closing day.

How should I tell clients the deal is firm?

Call first, then send a short text and an email with the closing checklist. The call is the celebration; the email is what they will come back to.

When should the SOLD sign go up?

Once the deal is firm. Before that, a conditional sale can still fall through, and taking a sign down again is awkward for everyone.

What goes on a firm deal checklist?

Movers, insurance, utilities, condo elevator bookings, the final walk-through and closing funds, grouped by week. Clients act on short lists with dates far more than on long ones.

Related

Words are the easy part. Sending them on time is the job.

ORBIT sends the right message at the right moment, from your number and your inbox.

Watch the demo [email protected]