Missed call text back before they call the next agent.

Your phone rang during a showing in Hamilton and you couldn't pick up. A missed call text back sent within minutes tells the caller you saw it, so they don't move on to the next agent in their search results.

The goalFind out why they called and set a time to talk.

Today

Hi, it's [Your name] with [Brokerage]. Sorry I missed your call, I'm with a client right now. I can call you back at [Time], or text me here what it's about and I'll answer between appointments. [Your name], [Brokerage]

When to send what

  1. Text

    A short note that you saw the call and when you can talk.

  2. Call

    Call back as soon as you step out of the showing.

  3. Voicemail

    A brief message that points them to your text.

  4. Text

    If you still haven't connected, offer two times tomorrow.

01The scripts

Pick the moment. Copy the words.

Client

Hi, it's [Your name] with [Brokerage]. Sorry I missed your call, I'm with a client right now. I can call you back at [Time], or text me here what it's about and I'll answer between appointments. [Your name], [Brokerage]

219 characters

02Variations

When the moment is a little different.

  • Call came in after hours

    Hi, [Your name] with [Brokerage] here. I missed your call this evening and will call you back at [Time] tomorrow morning. If it's about a home, text me the address and I'll have the details ready. [Your name], [Brokerage]

  • Caller tried twice

    Hi, I see you tried me twice, so I want to get back to you quickly. I'm free in [Number] minutes. Is it okay if I call you then? [Your name], [Brokerage]

Do

  • Send the text within a couple of minutes, even if it's short.
  • Give a callback time you know you can keep.
  • Invite a reply by text for people who can't talk at work.
  • Save the number as a lead the first time it calls.

Avoid

  • Send a stiff, form-letter text that sounds automatic.
  • Promise a callback at a set time and then miss it.
  • Ask the caller to try you again later; the next move is yours.
  • Leave several voicemails in one afternoon.

With Tanero

Or say it once. ORBIT sends it.

With ORBIT answering your Tanero number, calls stop going missed: it picks up day or night in 100+ languages, learns why the person called, books a time inside your rules and puts them through to you when they ask. If you set your mobile to ring first and don't take it, ORBIT answers after about 20 seconds. For a call that reached your personal cell instead, give ORBIT the number: it adds the person, then texts or calls them back from your Tanero number and can follow up by email from your own inbox. In Approval mode, the default, that follow-up waits for your OK.

I missed a call from 905-555-0172 during my showing. Add them as a lead and text them that I'll call back at 4.

ORBIT is working on it

Questions

Before you send it.

How fast should a missed call text back go out?

Within a few minutes. A missed call text back that arrives while the caller is still holding their phone feels like a reply, while one sent hours later feels like an afterthought.

What if I don't know who called?

Keep the text general: your name, your brokerage, that you're sorry you missed them and when you'll call. Don't guess at a property or a reason.

Does ORBIT send callers to voicemail?

No. When ORBIT answering is on, ORBIT takes the call instead of voicemail, so the caller talks to someone right away and the call is saved with a summary.

Can my phone ring first before ORBIT answers?

Yes. Choose Ring my phone first and your mobile rings for about 20 seconds. Press 1 to take the call; if you don't, ORBIT answers.

Related

Words are the easy part. Sending them on time is the job.

ORBIT sends the right message at the right moment, from your number and your inbox.

Watch the demo [email protected]