Review request after closing scripts happy clients answer

Your clients are settled in and happy with how things went. A short, personal request with a direct link turns that good feeling into a review future clients will read.

The goalGet a short, honest review from each happy client, with as little effort for them as possible.

Today

Hi [First name], hope you're settling in well at [Address]! Would you mind sharing a few words about working together? It really helps other families in [Area]. Here's the link: [Review link]. Thank you! [Your name], [Brokerage]

When to send what

  1. Text

    A personal ask with the link.

  2. Email

    The same ask with a few prompts that make writing easy.

  3. Text

    One gentle reminder, in case the link got buried.

  4. Text

    A personal thank-you.

01The scripts

Pick the moment. Copy the words.

Client

Hi [First name], hope you're settling in well at [Address]! Would you mind sharing a few words about working together? It really helps other families in [Area]. Here's the link: [Review link]. Thank you! [Your name], [Brokerage]

228 characters

02Variations

When the moment is a little different.

  • For sellers

    Hi [First name], now that [Address] has closed, would you share a quick review of how the sale went? It helps other sellers in [Area]. [Review link] Thank you! [Your name], [Brokerage]

  • Client who already said something kind

    Hi [First name], what you said yesterday about [specific thing] meant a lot. Could I share it as a review? Or post it in your own words here: [Review link]. [Your name], [Brokerage]

Do

  • Send one direct link so there's nothing to search for.
  • Ask one to two weeks after closing, once the move settles.
  • Give a few prompts so clients aren't facing a blank box.
  • Thank every reviewer personally.

Avoid

  • Writing the review for them.
  • Asking more than twice.
  • Asking a client who had a hard time before you've talked it through.

With Tanero

Or say it once. ORBIT sends it.

ORBIT can send the review request at the right point for each client: a scheduled job checks for deals closed about ten days ago and prepares the text from your Tanero number and the email from your own Gmail or Outlook. When a client sends kind words, ask ORBIT to add them to your website as a testimonial and they appear on your home page. If you'd rather ask by voice, ORBIT calls in 100+ languages and reports back, and it answers when a client rings with a question about the link. In Approval mode, the starting setting, each request goes out only after you approve it.

Add a testimonial from Nadia K., Milton: 'Calm, clear and always one step ahead.' Then draft review requests for the deals I closed in the last two weeks.

ORBIT is working on it

Questions

Before you send it.

When should I send a review request after closing?

One to two weeks after closing. The stress of moving has passed, but the experience is fresh enough for clients to remember details.

What is the best way to ask for a review?

A personal text with a direct link, followed by an email with a few prompts. The fewer steps between your message and the review box, the more reviews you get.

How many reminders are okay?

One gentle reminder about five days later. After that, let it go; a client who doesn't want to write one shouldn't feel chased.

Can I use reviews on my website?

Yes, as testimonials. Ask the client which name to show, such as a first name and initial, and keep their words exactly as written.

Related

Words are the easy part. Sending them on time is the job.

ORBIT sends the right message at the right moment, from your number and your inbox.

Watch the demo [email protected]