Delete your account and data

Steps

1. 1

   Delete your account yourself

   Open Agent tools & settings → Account → Permanently delete account. Type DELETE, enter your Current password, tick I understand that this permanently removes the account and its owned resources., then press Permanently delete account.

   

2. 2

   What happens

   Use of the account stops at once. Tanero removes your account, business data, files, website, phone number and workspace, cancels your subscription and disconnects your apps. You are signed out and see Account deletion in progress, then Account deleted.

3. 3

   What is not deleted

   Your own email, calendar and file accounts, such as Gmail, Outlook or Google Drive, are not deleted. Tanero keeps only the minimal billing and financial records the law requires.

4. 4

   Ask by email instead

   Email [email protected] with the subject Data deletion request from your account's email address. We delete your data within 30 days of a verified request, remove backup copies within 90 days, and email you when it is done.

5. 5

   If your details are in a realtor's CRM

   Anyone whose details a Tanero realtor keeps can ask the same way. Include your name and the phone number and email the realtor may have. See Data deletion instructions.

6. 6

   Delete one client

   To erase one person rather than your whole account, see Merge duplicates and delete a client.