AI and Automation Policy

1. Purpose

This Policy explains how ORBIT, AI-assisted features, user controls, and automated actions operate within Tanero.

2. AI Assistance

Tanero may analyze communications, classify information, build client context, generate drafts, summarize records, recommend actions, and execute enabled workflows. AI output may be incomplete, outdated, biased, or inaccurate. Tanero does not guarantee that generated content is correct, lawful, complete, or appropriate for every context.

3. User Oversight

Users remain responsible for configuring automation, supervising outcomes, correcting errors, and applying professional judgment. Users must review contracts, legal or financial advice, prices, commissions, representations, binding commitments, and other sensitive information before relying on them.

4. Sensitive Matters

Requests involving agent opinion, legal or financial matters, commissions, pricing, contractual commitments, locations, meeting links, or unusual risk may be routed for manual review according to platform settings and system judgment. Tanero may route an action for review where the system identifies uncertainty or sensitivity. It may not detect every sensitive matter, and no routing mechanism is guaranteed to be perfect.

5. Communications

ORBIT is an AI assistant acting for the realtor. It never claims to be human and confirms that it is an AI when asked. Calls may be recorded and transcribed. Automated communications must comply with consent, identification, unsubscribe, do-not-call, fair housing, privacy, brokerage, and professional requirements, as set out in the Messaging and Calls Policy. Users remain responsible for the legal basis and business purpose of communications sent through their accounts.

6. No General Model Training with User Data

Tanero does not use connected Google data or User Data to train general-purpose public models. Information may be processed by approved providers solely to deliver user-facing Tanero features under applicable controls.

7. Reliability

Tanero uses commercially reasonable monitoring, retry, recovery, and quality controls. Automation may be delayed, unavailable, duplicated, or fail because of software errors, provider outages, permissions, rate limits, incorrect settings, or incomplete data.

8. Incident Control

Tanero may pause an automation, disable a feature, require reauthorization, or route activity for review where reasonably necessary to prevent harm, investigate abnormal behaviour, or maintain compliance.

Policy Changes

Tanero may update this Policy as automation capabilities, safeguards, review logic, user controls, laws, or operating practices evolve. No update creates a guarantee of perfect detection, error-free output, or uninterrupted operation. Material changes will be communicated where practicable or required by law. Contact: [email protected] Effective date: October 9, 2026